UIT Alert: UH Web Services

    Current Status

    ResolvedUpdate #5 - UH Web Services are performing normally.

    Resolution Statement

    Actions and Root Causes

    The vendor assessment identifies storage related issues compromising performance.

    Corrective and Preventative Measures

    Additional information has been requested to define more clearly the equipment determined to have caused the issue. Administrators have also requested the vendor to advise of any mitigating processes that can be taken to minimize impact to our services.

    Affected Services

    • AccessUH
    • UH Website
    • UHS Website
    • FAMIS

    Event Updates

    UnavailableUH Web Services
    April 9, 2015 , 10:20 AM

    It has been reported that a service affecting incident exists for the following services:

    UH Web Services

    SMEs are investigating. The estimated time to repair is unknown.

    DisruptedUpdate - UH Web Services Slow Performance
    April 9, 2015 , 11:06 AM

    There is slow performance of UH Web Services, including AccessUH and FAMIS.

    SMEs are troubleshooting this incident. The estimated time to repair is unknown.

    DisruptedUpdate #2 - UH Web Services Slow Performance
    April 9, 2015 , 11:46 AM

    In response to the ongoing web services incident, SMEs have disabled the following services in AccessUH to improve overall service quality.

    Software Download, Get Involved, Baseline, Skillport - Books, Skillport, Office 365, Gartner, Graduate Online Application, and uhregistered WiFi Registration

    IssueUpdate #3 - UH Web Services Slow Performance
    April 9, 2015 , 4:22 PM
    Service performance has been stable since 2:24 pm today. A ticket remains open with the vendor, as the root cause has not been determined. AccessUH icons will be restored this afternoon, and web services monitored for further distruptions.
    IssueUpdate #4 - UH Web Services Slow Performance
    April 9, 2015 , 5:10 PM

    The Web Farm Applications in AccessUH (icons) have been re-activated at 4:30pm and all seems to be working well.

    A ticket remains open with the vendor, as the root cause has not been determined.

    ResolvedUpdate #5 - UH Web Services are performing normally.
    April 10, 2015 , 11:00 AM
    A response from vendor support was received.